Quality Inn & Suites Hanes Mall

For price, the rooms are okay. BUT we will forever come back here because of Tom at the front desk when we checked in. The nicest man and best check in experience we have ever had, anywhere!

For the price, it was very worth it. Everything seemed clean enough. I wouldn’t sit on the chairs or have bare feet touch the floor, but beds were immaculate. And the service workers were beyond kind. I didn’t expect a free breakfast, so any of that was a plus, but still I’d recommend the Dunkin next door for any of that unless you just want some free calories.

Bruce you my friend are an awesome person. Thank you for your time,help, and support when we needed it. We love your hotel, it is clean,amazing court yard ,love the 2 kitties in court yard, you doing an amazing job here. Thank you and the 2 housekeepers I met today were very customer oriented and they were very efficient with housekeeping. Thank you ladiesBruce Joe and Jenn

I have stayed here several times and have never been disappointed until my most recent stay. I was given an older room as to before I had stayed in a updated room. There was no option online to reserve an updated room. There was a needle on the stairs and the bed was extremely hard. Toilet did not flush and the fridge didn't work very well. As a platinum member I expected more.

I love this hotel, it's clean, neat, and Bruce bless him is the best person, housekeeping I met today are pleasant and very customer oriented. They are efficient and they know housekeeping, plus enough said. Haha love the crew here

This hotel is my go to hotel now, I dont know where yall are getting bad service from me and my boyfriend stayed here recently and are planning to come back this weekend, we booked with Tom, a gentleman that just wanted to make sure we enjoyed our stay and we did, the breakfast is good (theres waffles, oatmeal, bread, bagels, juices, and best of all coffee), the room was pleasant bed was comfy, bathroom was clean shampoo and conditioner in shower, and a bar of soap, the shower temperature was perfect. The mini fridge was clean and had enough room for drinks. The AC/Heater works well. The wifi is a little hard to connect to but that is the only problem we had. We will be returning this weekend, I cant wait to stay here again. Thank you Tom for the lovely stay.

We had a problem with the hotel we originally booked being filthy so we were lucky enough to find a room here for the two nights we were in town. Breakfast was nice, and the coffee was plentiful. Housekeeping was attentive and impressively friendly. This is the second time I've stayed here and I've never had a problem when staying here.

I stayed here for a long period during the summer of 2025, and everything was great. Especially Tom — he is an amazing person. He was incredibly helpful, and the whole staff was very kind and supportive. I want to thank everyone so much for their hospitality. When I come back to the United States again, I would definitely like to stay here again. Greetings from Turkey